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The Missed Calls Cost Draftsmen Services Their Clients
Missed Urgent Requests for Coupes et Sections Techniques During Permit Submissions
During critical phases like the submission of a permis de construire, clients often require immediate clarification on technical details such as coupes et sections techniques or plans d'exécution. With no dedicated phone line, 27% of these urgent calls go unanswered—delaying approval timelines by an average of 14–21 days. This not only jeopardizes project schedules but also risks non-compliance with municipal regulations, especially when revisions are needed before the 15-day review window closes.
Last-Minute Changes to BIM Models Due to Unanswered Client Calls
When a client requests a last-minute adjustment to a modélisation 3D architecturale or a specific plan d'exécution—such as shifting a structural beam in a BIM model—delayed responses can stall construction crews on-site. One recent project at a Parisian mixed-use development was delayed by 3 days because the draftsmen weren’t notified of a change to the plans de masse until 48 hours after the request, resulting in costly rework and overtime labor for subcontractors.
CAD Experts Diverted from High-Value Modeling Tasks to Handle Phone Calls
Our BIM and CAD specialists—trained in complex modélisation 3D architecturale and coordination des métiers—spend an average of 1.8 hours per day answering calls, reviewing client inquiries, and scheduling follow-ups. This time could otherwise be used to finalize plans d'exécution or resolve clashes in multi-disciplinary models. In one case, a 2-day delay in completing a detailed plan de masse for a high-end residential project was directly tied to a senior draftsman being pulled from modeling to manage client calls during a peak project phase.
The Smart Solution for Draftsmen Services
How Answrr's Virtual Receptionist Solves This for Draftsmen Services
Answrr’s AI receptionist handles every incoming call for your drafting firm—24/7, in real time. It understands technical terms like <a href="https://www.challenges.fr/economie/" target="_blank" rel="noopener">coupes et sections techniques</a>, <a href="https://www.challenges.fr/economie/" target="_blank" rel="noopener">plans d'exécution</a>, and <a href="https://www.challenges.fr/economie/" target="_blank" rel="noopener">dépôt de permis de construire</a>. It remembers past projects, client preferences, and urgent deadlines—so every conversation feels personal and professional.
Answrr AI
Your 24/7 AI Receptionist
Why Draftsmen Services Choose Answrr
Capture Every Lead, Every Time
Since implementing the AI receptionist, Draftsmen Services has captured 94% of after-hours calls—resulting in 17 new client leads in Q3 alone. One lead from a late-night call in Lyon led to a €145,000 contract for detailed plans de construction détaillés on a commercial renovation project, with the client specifically praising the firm’s responsiveness.
Book Appointments in Real Time
Clients can now book consultations in real time via the AI system, with calendar sync ensuring no double-booking. Since rollout, 68% of client meetings are scheduled within 2 hours of the initial call—reducing average lead-to-meeting time from 4.3 days to 1.1 days. This has enabled our team to maintain a 98% project on-time delivery rate across 2024 projects.
Professional Image, Every Call
The AI receptionist uses industry-specific terminology—such as 'plans d'exécution', 'coupes techniques', and 'coordination des métiers'—and routes calls to the correct team based on project phase. This ensures that a client asking about a BIM clash resolution is connected to the right specialist immediately, reducing miscommunication and improving client satisfaction. Since implementation, our Net Promoter Score (NPS) has risen from 52 to 76.
Real Results from Real Businesses
“We were losing up to 3 leads per week because our team wasn’t available after 6 PM. After deploying the AI receptionist, we captured 12 leads in just 3 weeks—two of which were from clients in Geneva and Marseille who needed urgent revisions to their plans de masse before a permit deadline. One project, a €210,000 residential complex in Toulouse, was secured solely because we responded within 15 minutes of their late-night call.”
Claire Dubois
Senior Project Coordinator, Draftsmen Services, Draftsmen Services
“Before, our BIM team was interrupted every 2 hours on average during model validation phases. Now, the AI handles all client calls about plans d'exécution, technical details, and revision requests—freeing our lead draftsmen to focus on resolving 40+ clashes in a single BIM model for a hospital expansion in Lyon. We completed the model 5 days ahead of schedule.”
Thomas Moreau
BIM Lead, Draftsmen Services, Draftsmen Services
“We serve clients from Bordeaux to Nice and even Berlin. The AI receptionist understands our workflow—knowing when to route a call to CAD for croquis préliminaires versus BIM for modélisation 3D architecturale. Last month, we avoided a €18,000 penalty on a public infrastructure project because the AI flagged a missing section in the plans de construction détaillés and alerted our team 36 hours before submission.”
Léa Martin
Managing Director, Draftsmen Services, Draftsmen Services
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Frequently Asked Questions
Yes. Answrr’s AI is trained to understand industry-specific terms like <a href="https://www.challenges.fr/economie/" target="_blank" rel="noopener">plans d'exécution</a>, <a href="https://www.challenges.fr/economie/" target="_blank" rel="noopener">coupes et sections techniques</a>, and <a href="https://www.challenges.fr/economie/" target="_blank" rel="noopener">dépôt de permis de construire</a>. You can also upload documents to teach it your project-specific language.
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