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The Cost of Unanswered Calls for Auto Dealerships (New)
38% of Service Department Calls Go Unanswered – Losing Leads During Peak Hours
At a typical new car dealership, 38% of service department calls go unanswered—especially during peak hours like 10 AM–1 PM, when BDC agents are overwhelmed with walk-ins and CRM logging. This results in missed opportunities for scheduled maintenance, warranty claims, and upsell opportunities. For a dealership averaging 500 service calls per month, this equates to 190 missed calls—many of which could have converted into $800–$1,200 service revenue each. With tools like Xtime, WiAdvisor, and TCC managing appointment calendars, unanswered calls create friction in the customer journey and erode trust in the dealership’s responsiveness.
3 Minutes 5 Seconds Average Hold Time – Customers Abandon Before Speaking to a Human
With an average hold time of 3:05, new car dealerships using legacy BDC systems (e.g., CDK, RedCap, Auto.live) often see customers hang up before reaching an agent. In one survey, 31.8% of unconnected calls were due to customers abandoning while on hold—particularly during high-volume periods like end-of-month sales cycles or new model rollouts. This delays lead response and increases the risk of losing a customer to a competitor who answers faster. For dealers using Tekion or CXP platforms, this delay can disrupt the entire customer journey from inquiry to delivery.
25% of Leads Never Followed Up – Lost Sales Momentum After Inbound Calls
After a customer calls about a new model like the 2025 Toyota Camry or Ford Mustang Mach-E, 25% of leads go without follow-up for 24+ hours—many never even reach the CRM. This is especially common when BDC teams are managing 50+ daily inbound calls, leading to manual logging errors in systems like MyKaarma or Xtime. Without immediate capture, leads are lost to competitors who use AI agents to auto-log and route inquiries. In one case, a dealership lost 12 new vehicle sales per quarter due to delayed follow-up on high-intent calls.
The Smart Solution for Auto Dealerships (New)
How Answrr's AI Phone Agent Solves This for Auto Dealerships (New)
Answrr’s AI-powered phone system handles every incoming call for your auto dealership 24/7. Using natural Rime Arcana voices, it answers instantly, remembers past interactions, books appointments in real time via Cal.com, Calendly, or GoHighLevel, and ensures no lead slips through the cracks—even after hours.
Answrr AI
Your 24/7 AI Receptionist
Why Auto Dealerships (New) Choose Answrr
Capture More Leads After Hours
Answer 25% of after-hours calls—typically between 6 PM–8 AM—when 38% of service inquiries and 42% of new vehicle interest calls originate. For a dealership averaging 400 inbound calls per month, this means capturing 100+ additional leads monthly. With AI handling these calls, your BDC can focus on high-value tasks like qualifying leads in CDK or scheduling test drives via TCC, increasing conversion rates by up to 22% within 30 days.
Cut Phone Costs by Up to 80%
Cut monthly phone costs from $4,500 (for 2 full-time receptionists) to $900 with an AI agent—achieving 80% savings. This allows dealerships to reinvest in digital marketing, CRM upgrades (e.g., Tekion CXP), or BDC training. One new car dealership in Austin saved $54,000 annually by replacing two receptionists with an AI agent that handles 1,200+ calls/month across multiple lines, including service, sales, and finance departments.
Never Miss a CRM-Ready Lead
Never miss a CRM-ready lead: Every call is transcribed, summarized, and auto-pushed into CDK, Xtime, or MyKaarma within 60 seconds. For a dealership using RedCap for service scheduling, this ensures no appointment is lost due to human error. One dealership reported a 35% increase in service appointment bookings within two months of implementing AI, with 98% of leads logged and followed up within 15 minutes.
Real Results from Real Businesses
“We were losing nearly 40% of service calls during our 10 AM–1 PM rush, and our BDC team was drowning in manual logging. After deploying Answrr, we now answer every call—even at 7:30 PM when a customer called about a brake noise on their new 2025 Honda CR-V. The AI captured the VIN, noted the concern, and auto-scheduled a service appointment in Xtime. Our service retention rate jumped 28% in Q1, and the BDC team now focuses on closing deals instead of chasing leads.”
Linda Chen
Service Director, Premier Auto Group (New Car Dealership), Auto Dealerships (New)
“I was skeptical—how could an AI sound natural? But after testing Rime Arcana with our 2025 Tesla Model Y launch campaign, customers didn’t know they were talking to a bot. The AI handled 120 inbound calls in one week, collected 87 qualified leads, and auto-pushed them into CDK with full context. We booked 14 test drives and closed 6 sales—all before the BDC team even opened their laptops.”
Derek Thompson
General Manager, Westside Motors (New Car Dealership), Auto Dealerships (New)
“We used to lose customers who called back about the same repair 3 weeks later. Now, with Answrr’s long-term memory, when a customer calls about their 2024 Subaru Outback’s transmission issue, the AI recalls the previous service note from TCC, the technician’s recommendation, and even the customer’s preferred appointment time. This level of continuity has boosted our customer satisfaction score from 78 to 94 in 90 days.”
Natalie Ramirez
BDC Director, Horizon Auto (New Car Dealership), Auto Dealerships (New)
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Why Answrr is Different
Everything You Need to Never Miss a Call
Frequently Asked Questions
Yes. Answrr’s AI receptionist answers service department calls 24/7, books appointments in real time using Cal.com, Calendly, or GoHighLevel, and remembers past service history and customer preferences.
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