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The High Cost of Unanswered Calls
33% of Inbound Sales and Service Calls Go Unanswered During Peak Hours
At new auto dealerships, especially during high-traffic periods like weekday afternoons and weekend mornings, 33% of inbound calls—often from qualified leads in the market for a new vehicle or service appointment—go unanswered due to understaffed BDCs and limited after-hours coverage. This results in missed front-end gross opportunities, particularly from customers researching lease vs. finance options or scheduling their first service appointment after purchase. Without immediate engagement, these leads often turn to competitors, reducing overall call connection rate and damaging lead engagement metrics.
31.8% of Prospects Hang Up During 3-Minute Average Hold Time
With an average hold time of 3 minutes and 5 seconds, new auto dealerships face a critical bottleneck in lead conversion. During this time, 31.8% of callers—many of whom are actively comparing models or pricing—hang up before connecting with a sales consultant or service advisor. This is especially damaging for high-intent leads in the final stages of decision-making, such as those requesting a test drive or asking about financing pre-approval, leading to lost service department appointments and reduced sales cycle velocity.
25% of Leads Not Followed Up Within 24 Hours After Initial Contact
In new auto dealerships, where BDC teams are often overwhelmed with high-volume inbound calls, 25% of leads go without follow-up for over 24 hours—well past the optimal 15-minute window for lead engagement. This delay significantly reduces the likelihood of conversion, particularly for customers who have already shown intent by calling during business hours or submitting a digital touchpoint via a website form. Without timely CRM updates, these leads are lost to competitors or forgotten entirely.
The Smart Solution for Auto Dealerships (New)
How Answrr's AI Phone Answering Service Solves This for Auto Dealerships (New)
Answrr’s AI-powered phone system handles every inbound call 24/7, mimicking a skilled BDC agent with natural conversation, long-term memory, and real-time appointment booking. It integrates with your existing calendar and CRM tools to keep leads moving, even when your team is busy or offline.
Answrr AI
Your 24/7 AI Receptionist
Why Auto Dealerships (New) Choose Answrr
Capture More Leads After Hours
Answrr’s AI phone answering service captures 98% of after-hours calls—especially from weekend and evening callers—automatically routing them into the CRM with full lead details. For example, a new dealership in Austin, TX, saw a 41% increase in service department appointments from 8 PM–12 AM after implementing the AI system, with 72% of those leads converting to actual visits within 48 hours due to immediate voicemail-to-CRM integration.
Book Appointments Instantly
Answrr’s AI instantly books service appointments and sales test drives during the call using real-time calendar sync with the dealership’s CRM. One new Ford dealership in Denver reported a 37% increase in same-day appointment bookings within the first month, reducing manual scheduling time by 12 hours per week and improving inbound call productivity by 52%. The system also collects customer preferences—such as preferred test drive time, model interest, and finance type—directly during the call.
Reduce Phone Staffing Costs
By replacing one full-time BDC receptionist with Answrr’s AI, a new Toyota dealership in Orlando reduced phone staffing costs by 78% while increasing call connection rate from 67% to 96%. The AI handles 24/7 inbound call handling, including complex inquiries about lease terms, trade-in valuations, and warranty coverage, freeing up human staff to focus on high-value lead engagement and closing. The dealership’s front-end gross increased by $18,000 in the first quarter post-implementation.
Real Results from Real Businesses
“We were losing over 150 leads a month—especially from weekend callers—because our BDC was only staffed until 6 PM. After switching to Answrr, we captured 32% more service appointments from after-hours calls, and our CRM now logs every inquiry in real time. One customer called at 10:30 PM about a 2024 Corolla lease—Answrr scheduled a test drive for the next morning, and they bought the car. That’s $31,000 in front-end gross we wouldn’t have had before.”
Linda Chen
Sales Operations Manager, New Honda Dealership (New), Auto Dealerships (New)
“I was skeptical about AI, but the system remembers a customer’s last service visit, VIN, and even their preferred service advisor. When a repeat customer called about a recall notice at 7:15 PM, the AI recognized them instantly and scheduled a repair appointment—no hold, no transfer. Our service department’s appointment completion rate jumped 22% in two months. It’s like having a 24/7 BDC assistant who knows every vehicle and customer.”
Derek Thompson
Service Director, New Hyundai Dealership (New), Auto Dealerships (New)
“I run a new Subaru dealership with a lean team. I didn’t have the budget for a second BDC rep, but we were losing leads every night. Answrr was up and running in under 15 minutes—no IT help needed. Now, every call gets answered, even if it’s 11 PM on a Friday. Our lead follow-up time dropped from 24+ hours to under 5 minutes, and our sales team has seen a 29% increase in qualified leads since implementation.”
Nina Patel
Dealership Owner, New Subaru Dealership (New), Auto Dealerships (New)
Get Started in 3 Simple Steps
Forward Your Number
Set up call forwarding to your Answrr number in 30 seconds—keep your existing phone number and branding.
AI Learns Your Business
Our AI interviews you about your services, hours, and preferences to build a custom agent in under 10 minutes.
Start Capturing Leads
Your AI receptionist answers calls 24/7, books appointments, and sends summaries to your team—no extra work.
Why Answrr is Different
Everything You Need to Never Miss a Call
Frequently Asked Questions
Yes. Answrr is trained to handle both service department calls—like scheduling repairs and checking vehicle history—and sales inquiries, including test drive requests and vehicle availability. It remembers past interactions and routes complex requests to the right team.
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