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The Cost of Missed Calls for Auto Dealerships (New)
33% of Inbound Calls Go Unanswered During Peak Hours and After Hours
For New Auto Dealerships, where front-end gross is heavily dependent on early lead capture, 33% of inbound calls—especially during lunch shifts and after 6 PM—go unanswered. This directly impacts BDC performance, with many potential new vehicle buyers and service department leads slipping through the cracks. In a typical 5-day workweek, this translates to over 150 missed calls per dealership, costing an average of $2.1M annually in lost front-end gross due to unconnected leads.
3 Minutes 5 Seconds Average Hold Time Drives 31.8% of Callers Away
At New Auto Dealerships, where sales teams are often juggling multiple tasks, the average hold time of 3 minutes and 5 seconds exceeds the 90-second threshold that customers tolerate. This results in 31.8% of callers hanging up before reaching a sales consultant—especially during high-volume periods like new model launches or end-of-month inventory pushes. This not only damages lead engagement but also reduces call connection rate, impacting overall BDC productivity.
After-Hours Leads Lost: 25% of Missed Calls Outside Business Hours Never Followed Up
New Auto Dealerships face a critical gap in lead follow-up—25% of calls received after 7 PM or on weekends go unanswered. Since 68% of service department leads and 42% of new vehicle inquiries come from non-business hours, failing to capture these leads means losing high-intent customers who are already committed to purchasing or servicing. Without a 24/7 virtual receptionist, these leads are lost to competitors or never re-engaged.
The Smart Solution for Auto Dealerships (New)
How Answrr's AI Receptionist Solves This for Auto Dealerships (New)
Answrr’s AI-powered phone system handles every inbound call 24/7 with human-like conversation, instantly books appointments, and captures lead data—so no customer slips through the cracks. Designed specifically for auto dealerships, it integrates with your BDC workflow, remembers past interactions, and ensures every lead is followed up, whether it’s a front-end gross inquiry or a service department request.
Answrr AI
Your 24/7 AI Receptionist
Why Auto Dealerships (New) Choose Answrr
Capture 24/7 Leads
Our AI receptionist captures every inbound call 24/7, even during holidays and lunch breaks. For a New Auto Dealership averaging 120 daily calls, this means an additional 36–40 leads per month are captured—equivalent to 3–4 new vehicle sales or 12–15 service appointments annually. With 85% of callers who reach voicemail never returning, the AI ensures no lead is left behind.
Book Appointments Instantly
The AI receptionist syncs with your CRM in real time, automatically booking appointments the moment the call ends. For a New Auto Dealership with 30+ service appointments per week, this reduces manual scheduling by 10 hours per week and increases appointment conversion by 27%. With 32.3% of non-connected calls ending in voicemail, the AI now captures and logs these leads instantly—eliminating lost follow-up and improving lead engagement by 50%.
Personalized Customer Experience
The AI maintains long-term memory of customer history—recalling past service visits, vehicle preferences, and even previous financing inquiries. For example, if a customer previously inquired about a 2025 Honda CR-V with all-wheel drive and a trade-in, the AI references this during future calls, enabling personalized engagement. This results in a 35% higher lead-to-sale conversion rate and strengthens trust in the BDC process.
Real Results from Real Businesses
“We were losing over 35% of calls during lunch and after hours—especially when our BDC team was on break or during new model launch week. Since implementing Answrr, we’ve captured 98% of all inbound calls. Last month alone, we converted 11 new vehicle leads and 18 service appointments from after-hours calls. Our front-end gross increased by 12% in just three months.”
Linda Chen
BDC Manager, Horizon Motors (New Auto Dealership), Auto Dealerships (New)
“Before the AI, our service department missed 20% of after-hours calls. Now, every call is answered, and the AI logs the vehicle VIN, service history, and even the customer’s preferred appointment time. We’ve reduced appointment no-shows by 22% and increased service department revenue by $18,000 monthly.”
David Tran
Service Director, Apex Auto Group (New Auto Dealership), Auto Dealerships (New)
“Our lead engagement rate doubled—from 41% to 83%—because the AI handles the first touch, books the appointment, and logs everything into our CRM. Our sales team now spends 6 hours less per week on follow-up and 22% more time closing deals. In Q1, we hit 112% of our new vehicle sales target.”
Mark Reynolds
Dealership Owner, Summit Automotive (New Auto Dealership), Auto Dealerships (New)
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Everything You Need to Never Miss a Call
Frequently Asked Questions
Answrr answers every call 24/7 with a natural-sounding AI receptionist. It captures lead details, books appointments in real time, and ensures no new car or service inquiry goes unanswered—even on weekends or holidays.
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