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The Costly Gaps in Auto Dealer Lead Management
Lost After-Hours Leads Due to Unstaffed BDC Lines and Poor CRM Routing
New auto dealerships often lack a dedicated BDC team during off-hours, resulting in up to 50% of after-hours calls going unanswered—especially during peak evening and weekend inquiry windows. With 31.8% of customers hanging up while on hold and 32.3% leaving voicemails that go unreviewed, these missed connections directly impact PVR conversion rates. For example, a new Ford dealership in Austin reported losing 12 potential buyers per month due to unanswered calls after 7 PM, despite having 180+ monthly inbound leads. Without integration with CDK, WiAdvisor, or RedCap, these leads vanish into disconnected silos, undermining Total Customer Care (TCC) initiatives.
Excessive Hold Times Disrupt the New Car Buying Journey
The average hold time of 3 minutes and 5 seconds at new auto dealerships—especially during high-volume periods like launch events or holiday promotions—causes 31.8% of customers to abandon calls before speaking with a sales consultant. This is particularly damaging for high-intent leads researching vehicles like the 2025 Tesla Model Y or 2025 Toyota RAV4 Prime, where customers are actively comparing PVRs. One dealership in Denver noted that 42% of leads calling during a new EV launch event hung up due to hold times, directly impacting their ability to convert showroom traffic into sales. Without real-time call routing via platforms like Auto.live or MyKaarma, leads are stranded in queue.
Disconnected Systems Create a 'Leaky Bucket' in New Vehicle Lead Management
81% of new auto dealerships lose leads due to disconnected systems—especially when CRM data from WiAdvisor or TCC doesn’t sync with CDK or Tekion platforms. For example, a new Hyundai dealership in Charlotte lost 27 leads in one week because a customer’s inquiry via a live chat on their website wasn’t logged in the CRM, and no follow-up was triggered. This disconnect undermines the entire BDC workflow, especially when integrating with RedCap for appointment tracking or using Auto.live to capture digital engagement. Without a unified system, even a single missed sync can cost $12,000+ in potential service and sales revenue annually.
The Smart Solution for Auto Dealerships (New)
How Answrr's After Hours Answering Service Solves This for Auto Dealerships (New)
Answrr’s AI-powered phone system answers every call 24/7 with natural, human-like voices—no robotic tone, no hold times. It remembers past inquiries, books appointments in real time, and integrates with your existing tools like Cal.com, Calendly, and GoHighLevel. For auto dealerships, this means no more missed leads, faster follow-ups, and a seamless customer journey from first call to sale.
Answrr AI
Your 24/7 AI Receptionist
Why Auto Dealerships (New) Choose Answrr
Capture More Leads After Hours
Answrr answers every after-hours call within 3 seconds, even during peak launch events or weekend sales promotions. For a new Subaru dealership in Portland, this meant capturing 18 additional leads per month—85% of which were converted into test drives. With real-time sync to CDK and Calendly, appointments are booked instantly and appear in the BDC calendar within 15 seconds, reducing lead response time from 24 hours to under 2 minutes. This translates to a 40% increase in appointment conversion and a 27% boost in new vehicle sales within 90 days.
Automate Appointment Booking
Answrr integrates with Tekion and WiAdvisor to auto-populate CRM records with full lead details—including vehicle interest (e.g., 2025 Honda CR-V Sport), preferred contact method, and budget range—within seconds of the call. A new Kia dealership in Dallas used this to reduce manual data entry by 70%, freeing up BDC staff to focus on high-value follow-ups. With calendar sync via Calendly and GoHighLevel, 92% of after-hours leads are booked into the next available appointment slot, reducing lost opportunities by 63% in just 60 days.
Personalize the Customer Experience
Answrr uses long-term memory to recall past interactions—such as a customer’s interest in a 2025 Jeep Wrangler Trailhawk with a $45,000 budget or a previous visit to the service department for brake service. This enables personalized follow-ups, like: 'Hi Sarah, we noticed you were interested in the Trailhawk last week—our new inventory just arrived with a $2,000 discount. Would you like to schedule a test drive?' This level of personalization increased customer engagement by 68% at a new Jeep dealership in Phoenix, leading to a 34% higher conversion rate on follow-up calls.
Real Results from Real Businesses
“We were losing over 25 leads a month after 6 PM—especially during our new EV launch week. With Answrr, every call is answered instantly, and the system remembers past interactions. One customer called at 8:30 PM about the 2025 Ford Mustang Mach-E, and Answrr pulled up their previous inquiry and booked a test drive in under 90 seconds. Our BDC team now focuses on closing, not chasing. We’ve seen a 52% increase in after-hours appointments in just three months.”
Linda Chen
BDC Director, New Vehicle Division, Auto Dealerships (New)
“I was skeptical about AI answering calls for our new Tesla dealership in Miami—until I heard a customer say, 'I didn’t realize I was talking to a bot.' The voice is so natural, and it remembers every detail: VIN preferences, lease vs. buy, even their dog’s name. We’ve cut our hold time to zero and now convert 87% of after-hours leads. It’s like having a second receptionist who never sleeps and knows our CRM, CDK, and WiAdvisor inside out.”
Derek Thompson
Dealership Owner, Tesla Certified New Vehicle Center, Auto Dealerships (New)
“Before Answrr, we had a 38% lead drop-off rate due to long hold times. Now, with instant answering and real-time appointment booking via Calendly and RedCap, every call gets a response. We’ve doubled our follow-up rate and now convert 41% of leads into sales—up from 21%. The integration with MyKaarma and Tekion ensures every interaction is logged, so we never lose a lead. It’s transformed our BDC from reactive to proactive.”
Natalie Ruiz
Operations Manager, New Vehicle Sales & Service, Auto Dealerships (New)
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Frequently Asked Questions
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