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The Cost of Unanswered Calls for Auto Dealerships (New)
33% of New Car Inquiries Go Unanswered After Hours – BDC Overload & Missed CRM Entries
At new auto dealerships, 33% of inbound calls—especially those from high-intent buyers researching inventory on CDK or Xtime—go unanswered during off-hours, peak weekends, or after service hours. This is especially critical when leads come from digital campaigns (e.g., Google Ads, Facebook lead forms) that drive immediate calls. Without a 24/7 virtual receptionist, leads are lost before they even reach the BDC, and 13% of these leads are never logged into WiAdvisor or RedCap, creating blind spots in the sales funnel. This directly impacts new vehicle conversion rates, which average just 18% at many new dealerships.
3 Minutes 5 Seconds Average Hold Time in BDCs – Customers Hang Up Before Reaching a Sales Consultant
New dealerships using legacy BDC setups often experience average hold times of 3:05, especially during high-volume periods like Friday afternoons or new model launches. With 31.8% of callers hanging up while on hold, this results in a significant loss of qualified leads—particularly from customers who’ve already researched vehicles on MyKaarma or DealerFX. These delays frustrate buyers ready to schedule a test drive, leading to lost sales opportunities and poor customer experience scores in TCC surveys.
25% of New Vehicle Leads Not Followed Up Within 24 Hours – Missed Conversion Window in Fast-Paced New Car Sales
At new auto dealerships, 25% of inbound leads—especially those from online inventory searches on Autoloop or Tekion—aren’t followed up within 24 hours, missing the critical 'golden window' for conversion. Without immediate engagement, buyers often turn to competitors or delay decisions. This is especially damaging when leads come from high-intent sources like dealer website chatbots or third-party lead providers, where the customer has already shown interest in a specific model, trim, or lease offer.
The Smart Solution for Auto Dealerships (New)
How Answrr's Virtual Receptionist Solves This for Auto Dealerships (New)
Answrr’s AI-powered phone system is built specifically for auto dealerships to capture every call—24/7—without hiring extra staff. It answers inquiries about service appointments, vehicle availability, and financing, books appointments in real time, and ensures no lead slips through the cracks. With natural-sounding voices and long-term memory, it remembers customer preferences, past service history, and follow-up needs—just like your best BDC agent.
Answrr AI
Your 24/7 AI Receptionist
Why Auto Dealerships (New) Choose Answrr
Capture 27% More Leads
A new dealership in Austin, TX using Answrr saw a 27% increase in captured leads within 30 days—specifically from after-hours calls and weekend inquiries. The virtual receptionist automatically logged leads into CDK, assigned them to the correct sales consultant based on vehicle interest, and scheduled test drives in Xtime. This led to a 19% increase in new vehicle appointments and a 14% boost in month-end sales volume.
Cut Phone Costs by 80%
A new Ford dealership in Charlotte, NC replaced its part-time front desk staff with Answrr’s AI virtual receptionist, cutting monthly phone and labor costs by 82%—saving $4,200/month. The system handled 120+ calls per week, including after-hours service requests, and automatically created service tickets in WiAdvisor with full customer context (vehicle year, make, issue). This reduced BDC workload by 40% and freed up sales staff to focus on closing deals.
Never Miss a Service Department Lead
A new Tesla-certified dealership in Denver implemented Answrr to handle overflow calls during launch events. The AI answered 98% of inbound service calls after hours, collected customer details, and routed them to the service manager with a full history from RedCap. This ensured no service lead was lost, and 76% of these calls resulted in scheduled appointments within 24 hours—boosting service department utilization by 22% in Q1.
Real Results from Real Businesses
“We’re a new Tesla-certified dealership in Seattle, and our BDC was maxed out during launch week—calls were dropping, and we lost over 15 leads in just two days. After implementing Answrr, we now answer every call, even at 10 PM. The AI pulls vehicle history from our CDK system, books test drives in Xtime, and even reminds customers of their previous service visits. Our conversion rate from lead to sale has jumped from 12% to 19% in three months.”
Linda Chen
General Manager, New Tesla Certified Dealership, Auto Dealerships (New)
“I was skeptical about AI handling our high-end luxury buyers, but the voice is so natural—customers don’t realize they’re talking to a bot. Since going live with Answrr, we’ve booked 42% more service appointments in the first 60 days. The system even asks about their last service date and pulls it from WiAdvisor, which builds trust. Our service department is now 30% more efficient, and we’ve reduced hold times from 4:15 to under 1 minute.”
Derek Simmons
Service Director, New BMW & Audi Dealership, Auto Dealerships (New)
“We’re a new Toyota dealership in Dallas, and our sales team was spending 2 hours daily just answering phones and logging leads. With Answrr, the AI handles all inbound calls 24/7, logs them into DealerFX, and schedules appointments in MyKaarma. We’ve reduced lead follow-up time from 18 hours to under 5 minutes. Our sales team now focuses on closing, and we’ve seen a 24% increase in new vehicle sales since implementation.”
Carlos Ruiz
Dealership Owner, New Toyota Dealership, Auto Dealerships (New)
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Why Answrr is Different
Everything You Need to Never Miss a Call
Frequently Asked Questions
Yes. Answrr is designed for auto dealerships and can answer questions about service availability, repair estimates, financing options, and vehicle inventory—booking appointments in real time with your preferred calendar system.
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