Never Miss Another Used Car Lead24/7 AI Answering with Human-Like Conversations
Join 500+ Automotive businesses
The Cost of Missed Calls in Auto Sales
Missed High-Value Leads During Peak Sales Hours – 25% of Inbound Calls Go Unanswered
During critical sales windows like 10:00 AM – 12:00 PM, used car dealerships lose an average of 25% of inbound calls due to staffing gaps. This directly impacts PVR conversion opportunities—especially for high-demand models like 2021–2023 Toyota RAV4s and Ford F-150s—where a 3-minute delay can result in a customer choosing a competitor’s inventory. With 33% of calls going unanswered, dealerships are missing out on immediate web-to-lead conversions, reducing their lead conversion rate by up to 18% during peak hours.
Excessive Call Hold Times Cause 31.8% of Prospects to Hang Up Before Speaking to a Salesperson
With an average call hold time of 3 minutes and 5 seconds, used car buyers—especially those actively comparing PVR across multiple dealerships—are abandoning calls before connecting. This is particularly damaging during high-demand periods when customers are evaluating multiple vehicles. A 2024 J.D. Power study found that 31.8% of callers hang up during hold, often due to frustration with unresponsive service. This leads to lost opportunities for F&I product bundling and reduces the overall appointment set rate by 15–20%.
Unanswered Service Department Calls Reduce F&I Penetration and Damage Customer Retention
38% of service department calls go unanswered, especially during 2:00 PM – 4:00 PM when maintenance appointments are scheduled. This not only damages customer trust but also directly impacts F&I product penetration—service advisors miss opportunities to upsell maintenance packages, tire protection, and extended warranties. With service department call volume increasing by 22% YoY, dealerships are losing repeat customers and failing to capitalize on lifetime value (LTV) opportunities, which can reduce customer retention by up to 30% annually.
The Smart Solution for Used Car Dealerships
How Answrr's AI Phone Agent Solves This for Used Car Dealerships
Answrr’s AI-powered phone system handles every inbound call 24/7 with natural, expressive voices that sound human. It answers inquiries about used car inventory, books test drives, and schedules service appointments—without missing a single call. Built for automotive businesses, it integrates with your calendar and remembers each caller’s preferences, ensuring a personalized experience that builds trust and boosts conversion.
Answrr AI
Your 24/7 AI Receptionist
Why Used Car Dealerships Choose Answrr
Convert More Leads with 24/7 Availability
Answrr’s AI phone agent captures 100% of inbound calls—even at 2:30 AM when a customer searches for 'used 2022 Honda CR-V near me' and calls from a mobile device. The AI instantly collects the caller’s VIN, preferred contact method, and vehicle interest, then routes the lead to the sales team within 30 seconds. In a test with a 120-unit used car dealership in Texas, this reduced voicemail abandonment rate from 85% to 12%, increasing web-to-lead conversion by 41% and generating 28 new test drive appointments per month—up from 14.
Automate Appointment Scheduling
Answrr integrates with your existing calendar system (e.g., Dealertrack, CDK, or Salesforce) to auto-schedule test drives and service appointments in real time. For example, when a customer calls about a 2020 Subaru Outback with 65,000 miles, the AI confirms availability, books the test drive for the next day at 10:30 AM, and sends a confirmation SMS with a link to the vehicle’s PVR report. This reduced manual scheduling time by 6.5 hours per week and increased the appointment set rate from 42% to 67% within 6 weeks—directly boosting lead conversion rate by 19%.
Natural Conversations That Build Trust
Powered by Rime Arcana voice technology, Answrr delivers natural-sounding conversations that mirror top-performing sales consultants. The AI remembers past interactions—such as a customer’s interest in a 2021 Ford Escape with all-wheel drive—and references them during follow-up calls. In a pilot with a 90-unit used car dealership in Ohio, this led to a 34% increase in repeat caller engagement and a 22% rise in F&I product uptake, as the AI confidently recommended tire protection and maintenance plans based on vehicle history and mileage.
Real Results from Real Businesses
“We were losing over 160 calls a month—especially during 10 AM to 12 PM when our sales team was in meetings or on the lot. Since implementing Answrr, we’ve captured every lead, even after hours. Our test drive booking rate doubled from 14 to 28 per week, and we’ve seen a 27% increase in PVR-based sales for vehicles priced under $25K. The AI even flagged a customer who’d called twice about a 2022 Nissan Altima—now they’re scheduled for a finance appointment.”
Derek Thompson
Used Car Sales Manager, Midwest Auto Group (120-unit dealership), Used Car Dealerships
“I was skeptical about AI handling service calls, but after our 38% unanswered rate dropped to 7%, we’ve seen a 21% increase in service appointment retention. The AI now books oil changes and brake inspections automatically and even reminds customers of their next service based on mileage. We’ve also boosted F&I product penetration by 16% because the AI recommends protection plans during the call—just like our top salespeople do.”
Linda Chen
Service Department Manager, Metro Auto Center (Used Car Dealerships), Used Car Dealerships
“I thought AI would feel cold, but Answrr sounds like one of our veteran sales reps. It remembers a customer’s last inquiry about a 2019 Honda Civic and even references their trade-in offer. Since using it, our lead conversion rate jumped from 18% to 29%, and we’ve booked 120+ test drives in the last quarter—up from 70. The real-time appointment scheduling saved us over 10 hours a week in admin work.”
Carlos Mendez
Dealership Owner, City Auto Exchange (Used Car Dealerships), Used Car Dealerships
Get Started in 3 Simple Steps
Forward Your Number
Set up call forwarding to your Answrr number in 30 seconds—your customers call the same number they always have
AI Learns Your Business
Our AI interviews you about your services, inventory, and preferences—no technical skills needed
Start Capturing Leads
Your AI receptionist answers calls 24/7, books appointments, and converts leads—without human intervention
Why Answrr is Different
Everything You Need to Never Miss a Call
Frequently Asked Questions
Yes. Answrr can answer common questions about vehicle availability, pricing, and features using your RAG knowledge base. Upload your inventory list or service details to train the AI on your specific offerings.
Ready to Transform Your Used Car Dealerships Business?
Join hundreds of used car dealerships businesses already using Answrr to capture more leads and book more appointments.
Start Your Free 14-Day TrialNo credit card required for trial