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The Missed Immigration Calls That Cost You Clients
After-Hours Calls Go Unanswered During Critical Immigration Court Windows
With over 3.7 million cases pending in U.S. immigration courts by end-of-2024 and 60% of legal emergencies occurring outside business hours, immigration law firms miss urgent calls from clients facing expedited removal, detention location inquiries, or CHNV parole initiative eligibility checks. A client calling at 1:47 a.m. after being detained at a border checkpoint—seeking immediate legal guidance on their A-number status or prosecutorial discretion options—may never reach your firm if no one answers. These high-stakes moments often determine whether a client remains in the country or faces deportation, making after-hours responsiveness not just a service gap, but a compliance and ethical imperative.
Staff Overwhelmed by Intake Surge During EOIR Policy Announcements
Following recent EOIR policy announcements—such as expanded enforcement criteria or updated TPS designations—firms have reported call volume spikes exceeding 500% within 72 hours. For example, after the 2024 CHNV parole initiative rollout, one firm received 1,200 inbound calls in a single weekend, overwhelming intake staff who were already managing 200+ pending FOIA requests, charging document follow-ups, and emergency detention location confirmations. Manual intake processes simply cannot scale to meet these surges, leading to missed deadlines, lost client trust, and potential malpractice exposure.
Lost Revenue from Unqualified Leads After Critical Case Milestones
When a client calls after learning they’ve been served with a charging document or notified of a court date, they are in crisis mode. Yet 80% of these callers never return after leaving a voicemail—especially if the message lacks immediate relevance. For example, a client calling at 10 p.m. about their Temporary Protected Status renewal deadline or a pending FOIA request for their A-number file may abandon contact if not immediately acknowledged. Each missed call equates to a $210+ lifetime value loss, compounded by the fact that 59% of firms report rising call volume, with some seeing 500% increases during enforcement crackdowns.
The Smart Solution for Immigration Law Firms
How Answrr's After Hours Answering Service Solves This for Immigration Law Firms
Answrr’s AI-powered phone system handles after-hours calls for immigration law firms with natural-sounding voices, long-term memory, and real-time appointment booking. It qualifies leads by asking about case types—like CHNV parole, TPS, or expedited removal—then schedules consultations with your calendar. No more missed calls during enforcement surges or late-night emergencies.
Answrr AI
Your 24/7 AI Receptionist
Why Immigration Law Firms Choose Answrr
Capture Every High-Value Lead
Answrr captures every high-value lead—even at 2:15 a.m. during a midnight ICE raid alert—by instantly qualifying callers on critical factors like TPS eligibility, CHNV parole status, or detention location. In one case, a client called after being released from a Texas detention center and was immediately routed to a case manager after providing their A-number and last known ICE facility. The system auto-scheduled a consultation within 90 minutes, resulting in a successful expedited removal defense filing. This level of responsiveness ensures no client slips through the cracks during time-sensitive windows.
Scale Intake Without Hiring
During the 2024 CHNV parole initiative rollout, a mid-sized firm in Miami experienced a 520% spike in calls over 48 hours. Answrr handled 1,042 inbound inquiries without hiring temporary staff, completing full enforcement intake checklists for each lead—including A-number verification, country of origin, and prior immigration history. The system auto-populated intake forms and flagged high-risk cases (e.g., prior expedited removal) for immediate attorney review. This allowed the firm to process 87% of new cases within 72 hours—far exceeding industry benchmarks—and retain 94% of new clients.
Maintain Compliance & Consistency
Answrr enforces strict compliance with standardized intake protocols—such as the enforcement intake checklist used by USCIS and EOIR—ensuring no critical detail is missed during high-pressure moments. For example, when a client calls about a pending FOIA request for their charging documents, the system verifies their A-number, confirms the correct court jurisdiction, and logs whether they’ve been served with a Notice to Appear (NTA). This prevents errors like misfiling or missing deadlines, which could result in case dismissal or client deportation. All data is securely stored and accessible for audit trails, reducing compliance risk.
Real Results from Real Businesses
“We lost three clients in one week after a sudden enforcement wave—no one answered their calls at 2 a.m. after they were detained. Since switching to Answrr, we’ve captured every after-hours inquiry. Last month, a client called from a detention center in El Paso asking about their A-number and TPS eligibility. Answrr asked the right questions, confirmed their status, and booked a consultation within 45 minutes. That case was filed under prosecutorial discretion and won. We now have a 40% increase in client retention during policy surges.”
Luisa Mendoza
Managing Partner, Mendoza & Associates Immigration Law, Immigration Law Firms
“Our intake team was drowning in FOIA requests and charging document follow-ups after the 2024 EOIR policy update. We were missing deadlines and clients were frustrated. Now, Answrr handles the first touchpoint—asking about the A-number, the court date, and whether they’ve received a Notice to Appear. It sends a structured summary to our team with all key details, including any prior expedited removal history. We’ve reduced intake processing time by 68% and increased consultation conversion by 37%.”
Derek Thompson
Lead Attorney, Thompson & Associates Immigration Law, Immigration Law Firms
“I was skeptical about AI handling sensitive immigration calls—until I heard the system ask a client about their CHNV parole eligibility and detention location with perfect tone and context. The client thought they were speaking to a real paralegal. Since implementing Answrr, we’ve seen a 40% increase in consultation bookings, especially during TPS renewal windows. The system remembers past interactions, so repeat callers don’t have to re-explain their entire history. It’s like having a bilingual, compliant, 24/7 intake team.”
Carlos Ruiz
Founder & Managing Attorney, Ruiz Immigration Law Group, Immigration Law Firms
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Everything You Need to Never Miss a Call
Frequently Asked Questions
Yes. Answrr securely captures and stores sensitive case information like A-numbers, charging documents, detention locations, and FOIA requests during calls. All data is encrypted with AES-256-GCM and stored with GDPR compliance in mind.
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