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The High-Stakes Cost of Missed IP Calls
Missed After-Hours Calls During Critical Patent Prosecution Deadlines
During high-stakes patent prosecution phases—such as responding to an Office Action within a 3-month deadline or filing a continuation-in-part before a priority date expires—85% of IP clients expect a response within 15 minutes. Yet, 43% of IP law firms report missing calls during after-hours windows, risking missed deadlines, client attrition, and potential loss of patent rights. For example, a delayed response to a Notice of Allowance could result in abandonment of a utility patent application, costing clients $50,000+ in prosecution fees and irrecoverable time.
Clients Disengage During Urgent Trademark Oppositions and Infringement Notices
When a client receives an infringement notice related to a registered trademark or faces a trademark opposition filing window (typically 30 days from publication), 78% of clients will hang up if they don’t reach a live person. Without immediate access to legal counsel, clients often switch to firms with 24/7 availability. In one case, a firm lost a key client during a Design Patent opposition due to a 45-minute delay in answering a call from a European distributor alleging design copying.
Attorneys Interrupted by Non-Urgent Calls During High-Pressure IP Portfolio Management Periods
During peak periods such as inter partes review (IPR) preparation or ex parte appeal filings, attorneys are already under pressure to meet strict deadlines. Yet, 43% of IP law firms report that non-urgent calls—such as billing inquiries or general information requests—disrupt billable work. One firm documented that attorneys lost an average of 2.3 hours per week to non-urgent call handling, equating to $14,000 in lost billable time annually.
The Smart Solution for Intellectual Property (IP) Law Firms
How Answrr's After Hours Answering Service Solves This for Intellectual Property (IP) Law Firms
Answrr’s AI receptionist answers every call 24/7 with natural, human-like conversation—perfect for handling urgent IP inquiries like <a href="https://hbr.org/2018/09/the-good-better-best-approach-to-pricing" target="_blank" rel="noopener">infringement notices</a>, <a href="https://hbr.org/2023/11/a-step-by-step-guide-to-real-time-pricing" target="_blank" rel="noopener">priority date</a> questions, and <a href="https://hbr.org/podcast/2025/05/rethink-your-pricing-strategies-amid-economic-uncertainty" target="_blank" rel="noopener">inter partes review (IPR)</a> follow-ups. It remembers past cases, qualifies leads, and books consultations—so your attorneys only handle what matters.
Answrr AI
Your 24/7 AI Receptionist
Why Intellectual Property (IP) Law Firms Choose Answrr
Capture More High-Value Leads
Capture high-value leads during critical windows—such as the 30-day window to file a trademark opposition or respond to a third-party submission in an IPR. Our AI receptionist answers every call with a firm-specific greeting, confirms the client’s intent (e.g., ‘I need help with a utility patent filing’), and instantly routes urgent matters to the on-call attorney. One IP firm reported capturing 31% more leads during the Q3 patent filing surge, including 12 new clients from high-priority design patent inquiries.
Book Appointments While You Sleep
Automatically book consultations for time-sensitive matters like securing a priority date for a provisional application or scheduling a pre-filing NDA review. The system integrates with your calendar and checks attorney availability in real time. During a 6-week window before a major patent deadline, one firm booked 47 consultations outside business hours—19 of which converted into retained clients, generating $380,000 in new revenue.
Secure, Compliant Call Handling
Secure, compliant handling of sensitive IP data—including NDA disclosures, confidential prior art, and ongoing IPR case details—using end-to-end encryption and HIPAA-compliant protocols. The system automatically redacts sensitive keywords and logs all interactions for audit trails. A mid-sized IP firm avoided a compliance violation after a client called to discuss a pending inter partes review; the AI correctly flagged the call as high-risk and routed it to a designated attorney without storing unencrypted data.
Real Results from Real Businesses
“We lost a major client during a critical inter partes review window because our phone system went down at 8:47 PM. Since switching to Answrr, we’ve never missed a call—even during a 48-hour stretch of back-to-back IPR filings. The AI even remembers past case details, so when a client called about a prior art challenge from 2022, it pulled up the full file and asked the right follow-up questions. That level of continuity built instant trust.”
Diana Chen
Managing Partner, Chen & Reed IP Law, Intellectual Property (IP) Law Firms
“Before Answrr, our team was drowning in non-urgent calls during the annual patent filing rush. Now, the AI screens calls using keywords like ‘priority date,’ ‘NDA,’ or ‘ex parte appeal’ and only pages attorneys for true emergencies. We’ve reduced non-urgent call interruptions by 76% and increased billable hours by 18% in Q1 alone.”
Mark Thompson
Director of Operations, Thompson IP Strategies, Intellectual Property (IP) Law Firms
“One of our clients called at 10:15 PM with an infringement notice related to a design patent we were prosecuting. The AI recognized the urgency, confirmed the case number, and connected them to our lead attorney within 90 seconds. The client later said, ‘I’ve never seen a law firm respond so fast—especially at night.’ That call turned into a multi-year retainer.”
Lena Patel
Senior IP Attorney, Patel & Associates, Intellectual Property (IP) Law Firms
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Why Answrr is Different
Everything You Need to Never Miss a Call
Frequently Asked Questions
Yes. Answrr is trained to recognize high-stakes IP terminology like 'infringement notice,' 'trademark opposition,' and 'priority date'—and routes these calls immediately to the right attorney with full context.
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