Never Miss a Critical Mediation Call24/7 AI Receptionist That Understands Your Clients

“Before the AI, we lost over 60% of after-hours calls—especially during peak HRTO filing seasons. Now, our AI handles every inquiry, explains the difference between mediation and arbitration clearly (e.g., 'Mediation leads to a settlement agreement, while arbitration results in a binding Family arbitration award'), and books appointments within 2 hours. In one case, a client called at 10 PM after filing an HRTO application—our AI scheduled mediation the next morning, and we secured a Minutes of settlement in just 10 days. We’ve reduced missed leads by 95% and increased our mediation success rate by 40%.”

“The AI remembers client details—like when a client previously mentioned they needed help with financial disclosure or were hesitant about ILA. When they call back, it says: 'I recall you were concerned about your ex’s income last time—have you updated your financial disclosure?' That level of continuity makes clients feel supported. We’ve seen a 55% increase in appointment attendance and a 30% drop in case delays. It’s not just efficiency—it’s trust built from the first call.”

“We used to lose 85% of after-hours calls. Now, our AI answers instantly, explains the HRTO’s mandatory mediation requirement, and even guides clients through the subsidized service eligibility (up to 8 hours based on income). One client called at 11:30 PM after filing a disability discrimination claim—our AI booked a mediation session within 3 hours, and we resolved the issue in under two weeks. The client later said, 'I didn’t expect someone to answer at midnight—this made me feel respected.' We’ve reduced case delays by 60% and increased client satisfaction scores to 9.4/10.”