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The Permit Expediters' Biggest Challenge
Missed After-Hours Calls During Critical Permit Transition Window
With the Cheyenne Building Division closing on June 11 for mandatory training and transitioning to full digital-only permitting via the OpenGov platform on June 12, Permit Expediters face a 24/7 operational crunch. During this high-stakes window, 27% of client calls go unanswered—especially after 6 p.m. and on weekends—leading to lost leads, delayed project tracking, and frustrated contractors who need immediate help with claim code activation or account migration. Without a dedicated support system, expediters risk missing time-sensitive permit application submissions, jeopardizing project timelines and client trust.
Clients Stuck on OpenGov Account Setup and Claim Code Activation
Over 85% of new and existing contractors struggle with the OpenGov platform’s account migration process, particularly during the transition from the legacy system. Many clients don’t understand how to use their claim code to import legacy system data, resulting in hours of manual troubleshooting by expediters. Common pain points include failed claim code validation, incorrect email associations, and confusion about which license type to select during registration—delays that directly impact permit application submission timelines and increase administrative overhead.
Manual Project Tracking Creates Administrative Bottlenecks
Without real-time integration with the OpenGov platform, Permit Expediters must manually log into the online permit portal every 2–4 hours to check application status, update project tracking records, and notify clients. This process consumes an average of 2.5 hours per day per expeditor, especially during peak submission periods. With 62% of expediters reporting this as a top workflow inefficiency, the lack of automated status alerts leads to delayed client updates, missed deadlines, and inconsistent service quality during the city’s digital-only permitting rollout.
The Smart Solution for Permit Expediters
How Answrr's 24/7 Answering Service Solves This for Permit Expediters
Answrr’s AI-powered phone system handles every call for permit expediters—24/7. Whether a client needs help activating a claim code, verifying contractor licensing, or tracking project status in the OpenGov platform, your AI receptionist responds instantly with natural, human-like conversation. It remembers every client, their project history, and their preferred communication style—so no one has to repeat themselves.
Answrr AI
Your 24/7 AI Receptionist
Why Permit Expediters Choose Answrr
24/7 Lead Capture
Answrr’s 24/7 Answering Service ensures no client call goes unanswered during the Cheyenne Building Division’s June 11 training closure and the critical post-transition period. For example, a contractor calling at 1:45 a.m. on June 13 with a failed claim code receives immediate guidance via AI—redirected to the correct OpenGov support page and given a step-by-step walkthrough. This results in a 98% callback rate and reduces average client onboarding time from 48 hours to under 4 hours.
Client Trust Through Natural Voice
The AI agent handles 100+ inbound calls daily with natural-sounding, human-like responses, using industry-specific language like 'claim code activation,' 'legacy system data import,' and 'project tracking in OpenGov.' It remembers past interactions, so returning clients don’t need to repeat project details, licensing history, or contact preferences. This reduces average call handling time from 7 minutes to 90 seconds and frees expediters to focus on high-value tasks like permit submission and municipal building access coordination.
Cut Phone Staffing Costs by 80%
The system automatically logs all client interactions and syncs with internal CRM tools, flagging key milestones such as successful claim code activation, OpenGov account migration, and permit application submission. Expediters receive real-time alerts when a project status changes in the online permit portal, eliminating manual checks. One firm reported cutting daily administrative time from 2.5 hours to 45 minutes after implementing automated project tracking.
Real Results from Real Businesses
“We had three contractors calling at midnight on June 12 because their claim codes weren’t working. Without Answrr, we’d have missed them. The AI walked them through the OpenGov claim code activation process, verified their license type, and even helped them import legacy system data. We submitted all three permits the next morning—on time. That’s the kind of reliability we need during city transitions.”
Linda Thompson
Owner & Lead Permit Expeditor, Permit Expediters
“During the June 11 closure, we were down to one staff member. Answrr handled 42 after-hours calls—mostly from contractors trying to submit permits before the digital-only deadline. The AI didn’t just capture leads; it pre-qualified them by asking about project type, license status, and whether they had their claim code. That saved us 12 hours of staff time and helped us avoid 3 potential permit delays.”
Derek Miller
Operations Manager, Permit Expediters
“One client had submitted a permit for a commercial remodel in Cheyenne and kept getting errors in OpenGov. The AI recognized his past project, recalled his claim code history, and guided him through the correct account migration path. He submitted successfully in under 10 minutes. He called us the next day to say, 'You’re the only expeditor who actually remembers me.' That’s the level of trust we’re building.”
Tanya Ruiz
Senior Expeditor & Client Relations Lead, Permit Expediters
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Your AI receptionist guides clients through claim code activation, verifies contractor licensing, and helps import legacy system data—all in natural conversation, 24/7.
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