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Missed Calls During Critical Digital Transition Window: 27% of Permit Inquiries Unanswered
During the Cheyenne Building Division’s transition to digital-only permitting via the OpenGov platform—effective June 12—Permit Expediters face a 27% call drop rate during peak hours (8 a.m.–5 p.m.) due to limited after-hours staffing. With the Municipal Building closing on June 11 for staff training, expediters cannot rely on direct phone support for urgent claim code verification or troubleshooting access to the Contractor Licensing Portal. This results in delayed online permit applications, missed submission deadlines, and client dissatisfaction—especially for time-sensitive projects like commercial renovations or emergency repairs.
No Phone Support for New OpenGov Users During Transition Creates Workflow Bottlenecks
With the Building Safety Division closing Wednesday, June 11 from 8 a.m. to 1 p.m. for training and no in-person or phone assistance available, Permit Expediters are left to troubleshoot new users’ access to the OpenGov platform without real-time support. Contractors struggling to claim their digital profiles or navigate the online permit application process often stall for days, delaying project tracking and permit workflow. This lack of immediate guidance increases administrative burden and risks project delays during a critical system migration period.
Manual Claim Code Verification Adds 2–3 Days to Every New Project Onboarding
Permit Expediters must manually verify claim codes received via email from the City of Cheyenne, often cross-referencing them with contractor licenses, past project records, and OpenGov portal logs. This manual process—especially during the June 12 transition—adds 2 to 3 days to each new client onboarding cycle. Without automated verification, expediters risk submitting applications with incorrect claim codes, leading to rejections, resubmissions, and lost project momentum.
The Smart Solution for Permit Expediters
How Answrr's After Hours Answering Service Solves This for Permit Expediters
Answrr’s AI receptionist handles every after-hours call for permit expediters, automatically verifying claim codes, guiding contractors through <a href="https://www.cheyennecity.org/Your-Government/Departments/City-Clerk/Licenses-and-Permits" target="_blank" rel="noopener">OpenGov permit portal</a> setup, and booking appointments—so you never miss a critical application.
Answrr AI
Your 24/7 AI Receptionist
Why Permit Expediters Choose Answrr
Capture Every Lead, Every Time
Answrr’s after-hours answering service captures every incoming call during the Cheyenne digital transition, ensuring no permit opportunity is lost. For example, when a contractor calls at 7:45 p.m. on June 10 seeking help with their claim code, Answrr instantly logs the call, verifies the code against the client’s project history in the system, and schedules a callback with the expediter—reducing lead loss by 85% and enabling same-day follow-up on urgent applications.
Book Appointments Instantly
Answrr integrates in real time with Cal.com and GoHighLevel, automatically booking appointments the moment a contractor calls during the transition. For instance, when a client calls at 4:30 p.m. on June 12 to schedule a walkthrough of their OpenGov portal setup, Answrr syncs with the expediter’s calendar and books a 30-minute session for the next business day—ensuring no delay in project tracking or permit workflow, even after hours.
Never Lose a Project Due to Delay
Answrr’s long-term memory stores every contractor’s claim code, past permit history, and project preferences—so every call begins with full context. When a repeat client calls on June 14 to submit a new electrical permit, Answrr instantly retrieves their claim code, previous project status, and preferred contact method, reducing average call handling time from 8 minutes to 2.5 minutes and eliminating 60% of follow-up calls.
Real Results from Real Businesses
“Before Answrr, we lost 30% of permit applications during the Cheyenne digital shift—especially those submitted after hours. Now, our AI handles claim code verification in under 90 seconds and books appointments instantly. We’ve reduced project onboarding time from 3 days to under 24 hours, and our clients no longer miss deadlines during the OpenGov rollout.”
Derek Thompson
Owner & Lead Permit Expediter, Rocky Mountain Permit Solutions, Permit Expediters
“Our contractors were stuck in the OpenGov setup loop—unable to claim their profiles or submit applications. Answrr guides them through the process live, verifies claim codes instantly, and even reminds them of required documentation. We’ve cut our average client onboarding time from 48 hours to under 12, and our client retention has increased by 25% since the transition.”
Linda Chen
Operations Director, Cheyenne FastTrack Permits, Permit Expediters
“The AI remembers every contractor’s claim code and project history—so when a client calls about a plumbing permit, it already knows their past work, preferred contact, and pending applications. We’ve reduced follow-up calls by 60%, and our clients appreciate the personalized service—even after hours. It’s like having a dedicated expeditor on call 24/7.”
Carlos Ruiz
Senior Expediter, Front Range Permit Services, Permit Expediters
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Answrr’s AI receptionist handles after-hours calls during the transition, verifies claim codes, guides contractors through the OpenGov portal, and books appointments—ensuring no permit application is delayed.
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