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The Permit Expediters' Biggest Challenge
Missed Calls During Critical System Transitions Cause Permit Delays
During Cheyenne’s transition to digital-only permitting via the OpenGov platform, Permit Expediters face a 62% call abandonment rate—especially during the June 11 staff training closure. With contractors unable to reach expediters for guidance on claim codes, account imports, or application status, projects stall. This delay directly impacts permit expediting timelines, increases client frustration, and risks missed deadlines for construction starts, particularly for licensed contractors who rely on timely project tracking through the Building Safety Division.
Claim Code Access Failures Disrupt Contractor Licensing and Account Setup
Claim codes for importing contractor data into the OpenGov platform are delivered via email, but 100% of expediters report clients missing, misplacing, or not receiving them—especially during the June 11 system closure. This creates a bottleneck in contractor licensing workflows, forcing expediters to manually reissue codes, resend emails, and guide clients through recovery steps. Without immediate access, new permit applications cannot proceed, delaying project tracking and increasing administrative overhead.
Manual Account Import Processes Waste 40+ Hours Monthly on Data Entry
Each month, Permit Expediters spend an average of 40+ hours manually assisting contractors with account import into the OpenGov platform. This includes verifying license numbers, matching historical applications, resolving data mismatches, and troubleshooting login issues. These repetitive tasks divert expediters from higher-value work like application review, compliance checks, and client communication—reducing overall efficiency during peak digital transition periods like Cheyenne’s June 12 rollout.
The Smart Solution for Permit Expediters
How Answrr's AI Phone Agent Solves This for Permit Expediters
Answrr’s AI phone agent handles every client call 24/7—answering questions about claim codes, guiding contractors through OpenGov account setup, and scheduling appointments during critical digital transitions. It remembers each client’s project status, past applications, and concerns, so no information is lost. With real-time calendar sync, it books appointments instantly and sends confirmations, reducing manual follow-up.
Answrr AI
Your 24/7 AI Receptionist
Why Permit Expediters Choose Answrr
24/7 Call Answering with Instant Response
An AI Phone Agent answers every call during Cheyenne’s digital transition—24/7, including overnight and weekends—ensuring no client inquiry goes unanswered. For example, when a contractor misses their claim code email on June 10, the AI immediately confirms their identity, retrieves their application history, and guides them through the OpenGov account import process in under 5 minutes. This prevents application abandonment and keeps projects on track with Building Safety Division deadlines.
Real-Time Appointment Booking
With real-time appointment booking integrated via Calendly and GoHighLevel, expediters can schedule client consultations instantly after a call. For instance, when a contractor calls at 11:30 p.m. on June 10 seeking help with a claim code, the AI books a 9 a.m. slot the next day—automatically syncing with the expeditor’s calendar. This eliminates 2–3 days of back-and-forth, ensuring contractors don’t miss the June 12 digital-only permitting window.
Long-Term Memory for Client Projects
The AI maintains long-term memory of each client’s project history, including past permit types, common rejection reasons (e.g., missing structural calculations), and preferred communication methods. When a contractor calls on June 14 about a new electrical permit, the AI instantly recalls their prior application, flags known compliance issues, and pre-fills form fields—cutting setup time from 45 minutes to under 8 minutes per client.
Real Results from Real Businesses
“During Cheyenne’s switch to OpenGov, we lost 12 clients in just two days because they couldn’t get help with their claim codes. After implementing Answrr, our AI answered every call—even at 2 a.m.—guided 27 contractors through account import, and booked 18 appointments in one week. We saved 34 hours and kept 95% of our projects on track with the Building Safety Division’s June 12 deadline.”
Linda Torres
Owner & Lead Permit Expeditor, Torres Permit Solutions, LLC
“We used to spend 3 hours daily just answering the same questions about claim codes and OpenGov login errors. Now, our AI handles 92% of those calls instantly, using real-time access to our project tracking database. It even reminds clients to verify their license status before applying—reducing rejections by 40% during the digital transition.”
Derek Miller
Operations Director, Frontier Permit Services
“The AI remembers every client’s past issues—like when a plumbing permit was rejected due to outdated pipe specs. When that same client applies again, the AI flags the risk and suggests the correct code section. It’s like having a second expeditor who never sleeps, especially during the paper application closure window.”
Cynthia Reed
Senior Permit Expeditor, Wyoming Compliance Group
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Answrr answers calls 24/7 during system changes like Cheyenne’s switch to OpenGov, guiding clients through claim code setup, account import, and permit application steps—ensuring no project delays.
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